A top-to-bottom operations overhaul for a leading Ghanaian youth-empowerment NGO: recruitment and HR, participant intake, travel and procurement, reporting, timesheets, program monitoring and a fundraising CRM, tied together with AI-integrated dashboards across every unit.
One of Ghana's leading youth-empowerment organisations runs national programs, and the back office behind them had grown into a tangle of manual forms, email chains and spreadsheets. Reviewing the documents, proposals and reports that fund the work was quietly eating the team's week.
We overhauled it end to end, function by function: automating the routine work, adding AI where it earned its place, and handing each system back for the team to run. Here is what we put in place.
What we built
Job posting, applicant screening, onboarding and day-to-day HR, including absence and leave management, run as automated workflows instead of a paper chase.
A streamlined intake pipeline for program applicants, from application through screening to selection, with communications automated end to end.
Travel and admin requests, approvals and processing moved off email and forms into clear, auditable automated workflows.
Trip reports, weekly 5-15s and annual reports drafted from source data and routed for review, so reporting stops eating the week.
Timesheets captured, validated and approved automatically, feeding straight into project records and billing.
Requisitions, approvals, vendor management and purchase tracking consolidated into one auditable procurement flow.
A decision system that evaluates and scores program activities against the organisation's own criteria, for consistent, defensible calls.
End-to-end tracking for accelerator and incubation cohorts: milestones, participants and outcomes in one live view.
Automated monitoring and evaluation: data collection, indicator tracking against targets, and alerts the moment something needs attention.
A business-development and fundraising CRM that tracks donors, proposals and the pipeline so opportunities don't slip.
One consolidated dashboard across every unit, with AI-integrated insights for internal teams and external stakeholders alike.
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A free 90-minute diagnostic with a senior consultant, a written report on your top three opportunities, and a 12-month roadmap. No pitch. No obligation.
